Former student-athlete turned corporate professional with years of experience developing and implementing marketing and customer success initiatives that delivered record-setting achievements.
I am dedicated to creating powerful marketing campaigns, providing flawless customer experience, developing products, and increasing profitability.
Los Angeles Clippers – Los Angeles, Oct 2022- Current
Administer the execution of guiding and escorting corporate partner strategy for brands like Lexus, Honey, and Verizon.
UPS – Los Angeles, CA Jun 2021- Jan 2022
- Responsible for delivering actionable advice to 50 – 100 customers daily regarding the logistics of their shipping or delivery concerns.
- Spearheaded the development of a strategy designed to improve shipping and delivery logistics by 25%.
- Approved online order requests and processed data using Microsoft Excel this strategy increased the fulfillment rate by 2% every month.
B8ta – Los Angeles, CA October 2019 – March 2020
- Established and maintained mutually beneficial professional relationships promoting customer loyalty, and gaining additional business from client referrals. with e-commerce clients like Alo Yoga.
- Prospected new accounts retained existing accounts, and increased opportunities with existing customers by 10% using a consultative selling approach to deliver added value.
Melody Music App – Santa Monica, CA
- Centralized brand voice across all social media platforms.
- Executed inbound and outbound marketing strategies to meet user acquisition goals.